Processing Kano Store Orders

Overview

This article outlines how to view, edit orders in your Kano Store.

Viewing and Editing Orders

Once a sales order is generated, the Store Sdministrator can view and edit the order while it is still pending. 

Viewing an Order

To view the list of generated sales orders:

1. On the Kano Store admin panel, click Sales > Orders to access the Orders page. 
2. Then, click View in the Action column. 

This generates a new page that shows all the information regarding the order.

Editing an Order

An order can be edited while it is still processing, which will generate an entirely new order. Editing orders allows store administrators to edit various processes, such as changing the payment method, applying discounts, and updating items and quantities.

1. On the Kano Store admin panel, click Sales > Orders to access the Orders page. 
2. Find your desired order on the grid, and click View in the Action column. 
3. On the top-right corner, click Edit to edit the order.
4. Create the necessary modifications, and click Submit Order. 

Viewing an Invoice and Invoicing an Order

An invoice is a record that shows the payment transaction of an order. Multiple invoices can be created for a single order, and you can specify each to include as few or as many of the purchased products as necessary. 

View an Invoice

1. On the Kano Store admin panel sidebar, click Sales > Invoices to access the Invoices page.
2. Find your desired order on the grid, and click View in the Action column. 

Once you have entered the invoice's viewing page, you can print the invoice or send it as an email to the customer. 

Invoice an Order

Creating an invoice for an order converts the temporary sales order into a permanent record that cannot be canceled. Store administrators can still use a credit memo to refund the product after the order has been invoiced.

1. On the Kano Store admin panel, click Sales > Orders to access the Orders page and find your desired order on the grid. Under the Status column, check to see if the order status is Pending. 
2. Click View under the Action column. 
3. On the header menu of the sales order, select the Invoice option.

4. Review the information on the New Invoice page. Edit the following sections if necessary:

   Account Information:	You can edit the customer's account information through clicking on Edit Customer.
   Address Information:	You can edit the customer's billing and shipping addresses by clicking Edit beside the appropriate address header.
   Payment & Shipping Method:	You can add shipment information to the customer's order by selecting Create Shipment. This involves including the carrier, title, and tracking number.  However, if the order is not yet ready to be shipped, you can skip this step and manually create a shipment after the order has been invoiced.
   Items to Invoice:	You can adjust the quantity of the product to be invoiced by clicking Update Qtys to your new Qty to Invoice.
   Order Total and Submit Invoice:	You can choose to email a copy of the invoice to the customer and append comments to that email.

5. Once you are complete, click Submit Invoice. 

Once the order has been invoiced, its order status will change.

• If the product is shippable and has not yet shipped, the status will change from Pending to Processing after submitting the invoice.
• If the product is not shippable, then the status will change from Pending to Complete after submitting the invoice.