Using MFA/2FA with your Kano Store

This article describes how multi-factor/two-factor authentication can be implemented in your Kano Store.

Overview

Two-factor authentication (2FA) can be enabled on your Kano Store to ensure that user accounts are secured. 2FA can be set up through SMS Messaging.

SMS Messaging

When configuring 2FA through SMS Messaging on your Kano Store, you can determine:

• If 2FA is required for all customers, or if it is optional.
• The length of the SMS code that customers will receive. The default setting is 6 digits.
• The time period in which the SMS code is valid for customers to use. The default setting is 5 minutes.
• Whether or not voice codes are allowed. The default setting is No. 

Managing Two-Factor Authentication

Once 2FA is set up for your Kano Store, Store Administrators can manage the 2FA status of each customer in their Store.

1. On your Kano Store admin panel, navigate to Customers > Two-Factor Authentication to access the Customer 2FA page. 
   1. This page will list each customer, whether or not they have 2FA enabled, their corresponding phone number, and any codes that they have set within the code validity period.
2. If you would like to reset a customer's 2FA, click Reset under the Action column. A Reset 2FA Email will be sent, which will prompt the customer to re-enter a new mobile number once they log in.

Customer Management

Once 2FA is required, or manually enabled by the customer, they will be prompted to enter the SMS code within the code validity period once they log in. 

Customers can configure their own 2FA settings by navigating to My Account > Two-Factor Authentication. 

If 2FA is set to optional and a customer needs to update their mobile number, then they would also have the option to self-enable it. 

NOTE: If you would like to use two-factor authentication for your Kano Store, please contact the Kano Support team.